juan365 Privacy Policy

What We Collect and Why

1. Information We Collect

When you register on juan365, we collect the personal information needed to create and manage your account. This includes your full name, date of birth, email address, mobile number, and your preferred payment method details such as your GCash or Maya account reference. We also collect identity verification documents when required to confirm that you meet the minimum age requirement of 21 years old for players in the Philippines. During your use of the platform, we automatically collect technical data including your device type, operating system, browser or app version, IP address, and session activity logs. This technical data helps us maintain platform security, detect unusual activity, and improve the overall experience for Filipino players. We do not collect more information than is necessary for the purposes described in this policy.

2. How We Use Your Data

Your personal data is used primarily to operate your account, process deposits and withdrawals in Philippine pesos, and verify your identity in line with our regulatory obligations. We use your contact details to send you important account notifications, such as transaction confirmations, security alerts, and updates to our platform policies. Technical and usage data is analysed to improve platform performance, fix bugs, and personalise your experience across sports betting, live casino, and fish game sections. We may use aggregated, anonymised data for internal reporting and product development, but this data cannot be used to identify you individually. juan365 does not use your personal data for automated decision-making that produces legal or similarly significant effects without human review.

3. Sharing Your Information

juan365 does not sell, rent, or trade your personal information to any third party for marketing purposes. We share data only with trusted service providers who assist us in operating the platform, such as payment processors for GCash and Maya transactions, identity verification partners, and cloud infrastructure providers. All third-party partners are contractually required to handle your data securely and only for the specific purpose for which it was shared. We may also disclose your information to Philippine regulatory authorities or law enforcement agencies when required by law or when we have a good-faith belief that disclosure is necessary to protect the rights, safety, or property of juan365 or its players. Any such disclosure will be limited to the minimum information required.

4. Data Retention

We retain your personal data for as long as your account remains active and for a reasonable period thereafter to comply with our legal and regulatory obligations in the Philippines. Transaction records and identity verification documents are kept for a minimum period as required by applicable gaming and financial regulations. If you request account closure, we will deactivate your account and begin the process of removing or anonymising your personal data, except where retention is required by law. You may contact our support team at [email protected] to request information about how long specific categories of your data are retained. We review our data retention practices regularly to ensure we are not holding data longer than necessary.

5. Your Rights

As a player based in the Philippines, you have the right to access the personal data we hold about you and to request a copy of that information. You may also request corrections to any inaccurate or incomplete data in your account profile at any time through the account settings or by contacting our support team. If you believe your data has been processed unlawfully, you have the right to request that we restrict or delete it, subject to our legal retention obligations. You may withdraw your consent to optional data processing, such as receiving promotional communications, at any time without affecting the lawfulness of processing carried out before withdrawal. To exercise any of these rights, please contact us at [email protected] and we will respond within a reasonable timeframe.

6. Cookies and Tracking

juan365 uses essential cookies and similar technologies to keep you logged in, remember your preferences, and maintain the security of your session on both the mobile browser and the Android app. We do not use third-party advertising cookies or tracking pixels that share your browsing behaviour with external advertisers. Session data collected through cookies is used solely for platform functionality and security purposes. You can manage cookie preferences through your browser or device settings, but disabling essential cookies may affect your ability to log in or use certain features of the platform. We do not use fingerprinting or other persistent tracking methods beyond what is necessary for secure platform operation.

7. Security Measures

We apply industry-standard security measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction. All data transmitted between your device and the juan365 platform is encrypted using secure protocols. Access to personal data within our organisation is restricted to staff who need it to perform their job functions, and all such staff are bound by confidentiality obligations. We conduct regular security reviews and promptly address any vulnerabilities identified. While we take every reasonable precaution, no online platform can guarantee absolute security, and we encourage you to use a strong, unique password for your juan365 account and to keep your login credentials confidential.

8. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or applicable regulations in the Philippines. When we make material changes, the updated policy will be published on this page with a revised effective date. We recommend checking this page periodically so you are always aware of how your data is being handled. Continued use of the juan365 platform after an updated policy has been published constitutes your acceptance of the revised terms. If you have questions about any change, our support team is available to help clarify what has been updated and what it means for you as a player.